What our Customers say...

Water Damage Testimonials

Had an amazing experience with SERVPRO. Patrick, Gage, John M, and John Wayne made us feel comfortable with everything given the circumstances. The team was incredibly professional, and always cleaned up after themselves. Very thankful they came to help dry out our leak!

Our master bathroom flooded and water poured down through the floor into the kitchen below. Gage from SERVPRO came out the same day and inspected the damage. He was able to start work on the demolition and drying out that same day. Gage was on time and answered all our questions and was very polite and professional.
Thanks Gage.

Since the first day SERVPRO of Burbank came out for our water damage, we have had nothing but amazing service. 

With Oscar who came the first day day assessing the damage. Esdras and Cesar came the last couple of days to remove all the damage, clean up etc. Answering all of our questions, telling us what was found and what we have to do next, I would highly recommend using this company. 

With all the concerns I had on my end to deal with to make my home safe for my family, SERVPRO took most of the concerns off my plate. Our house is clean again and all within a week!

Thank you SERVPRO and big thank you to Esdras and Cesar!!!

We had a leak coming down from upper unit and SERVPRO of Burbank come out to repair the damages.  Esdras came multiple times to check the equipment and moisture level and he was always on time and very professional. I would highly recommend SERVPRO of Burbank to all my friends and family!! Amazing work! Amazing service! Thank you so much!

Had some water damage in our townhouse.  SERVPRO of Burbank was prompt, knowledgeable and easy to work with.  They showed up when they said they would and they did a good job.  They even had to remove some baseboard molding to see if the water had seeped behind and took great care in removing it so it could be replaced.  Hopefully, we won't have need for their services anytime soon, but if we do, we won't hesitate to call.

Table are turned on me!  SERVPRO of Burbank is one of my customer and now I am one of theirs, no fun!  We installed Pex in our home 6 years ago and a connection in the attic from the Pex to Cooper failed and leaked, mind you at midnight on a weekend of course.  My insurance company was great and offered me options and my adjuster has worked with SERVPRO of Burbank many times, so I said sure.  They were great from the get go and scheduled me in right away.  The father and son team of Dennis and Dominic came out and hooked up my two dryers and Dehu and I moved to the sofa for a few days.  Everyday they were very accommodating in meeting me in the afternoon to check my reading on the Dehu.  SERVPRO of Burbank i also cut out the drywall to dry out the attic space and when finished they sealed it temporarily till Spangler and Sons could come out and repair the ceiling.  SERVPRO also contacted the Envirocheck for me to set up air testing for Asbestos.  Everything was handle very well and I would recommend SERVPRO of Burbank to anyone dealing with water damage.

Had the unfortunate experience of TWO plumbing leaks in the span of two weeks.  Both times, Jesse and Gage came out and handled not only the water detection and mitigation but also did a wonderful job reassuring my wife (and me) that they would work with our insurance company in a thorough and ethical manner.  Could not recommend SERVPRO of Burbank and Jesse and Gage any stronger.  Thanks so much for making an awful situation a bit more tolerable.

I just wanted to say that SERVPRO of Burbank was highly professional and prompt when they said they'd be here! They were here always on time, to Monitor there equipment every day they made this process as easy as possible all the way from the office staff Heidi was absolutely fabulous to Jesse and David and all the other professionals that came out each and everyone of them was very courteous and got the job done as fast as possible!
I highly recommend SERVPRO of Burbank

All personnel were professional/caring from start to finish.

Grant and April were great and provided excellent customer service!

This employee [Danny] is a keeper...what a gentleman! It was a pleasure to talk with him. He is knowledgeable and good working.

Great job! Saved all that they could!

SERVPRO of Burbank made a horrible experience tolerable. They came in and within 15 minutes, they had a crew here and took control of the situation. Throughout the whole experience, they guided us and gave advice that helped us through the process. Everyone we dealt with was so great. I’ve not been able to say enough nice things about SERVPRO of Burbank to anyone that would listen.

I recently sustained severe water damage throughout my home. The Hartford insisted that they send the best of the best, and they were right!

SERVPRO OF BURBANK was on time, knowledgeable and very professional. It was a relief to meet with your staff to address the issues with the flood because they took immediate action to remediate the problem, including taking care of the paperwork required by the insurance company to move forward with the restoration process. They were clean, neat and well organized. It was a relief considering the circumstances. Thanks for your prompt and efficient service; we'd gladly use your company again.

We want to thank Junior Diaz and his crew for the outstanding work they did cleaning up and testing the affected areas to prevent mold. Junior was knowledgeable, courteous, and always available. We would use SERVPRO OF BURBANK again based on his fine work.

SERVPRO of BURBANK deserves the highest accolades available!

I would like to thank you for excellent service. Everyone that came was very polite and professional. Special thanks to Ryan he was instrumental in clear explanation of the job and was very thorough with his checks of the work-site.

The SERVPRO office staff Yvonne, Taylor and Amanda were fantastic in keeping us informed during the whole process.

Professional, punctual and efficient. Grant and team were a pleasure to work with!